Customer Reviews

Read honest reviews from real customers about our automotive racks, carriers, and accessories. Their experiences help guide your purchase decisions.

396
Total Reviews
4.9
Average Rating
91%
5-Star Reviews

Customer Reviews

based on 396 reviews

Showing 12 of 396 reviews
5
James Shimanek
verified purchase
5 days ago
I found the item I wanted and it was clear in the pictures
I found the item I wanted and it was clear in the pictures. I tried to order a silver bar, but they called a;d said it was out of stock. If I wanted a black bar the had 8t I; stock and would send it out the next day. Ber6 Lea’s at on the phone!
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5
Traci Ostendorf
verified purchase
7 days ago
notified me with a delay and asked if I still wanted to place my order
notified me with a delay and asked if I still wanted to place my order. I liked the communication.
5
Jorge Perez Jr
verified purchase
9 days ago
Great customer service
Great customer service , very helpful! Took the time to figure out the answer to questions they didn’t know
5
John Mulligan
verified purchase
16 days ago
John
Great fast service
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5
Micah Lee
verified purchase
18 days ago
We had a little bit of miscommunication in the beginning but everything got resolved
We had a little bit of miscommunication in the beginning but everything got resolved. They took great care of me and even expedited my rack so I could install it before my trip. Great service!
5
Dean Bergeman
verified purchase
18 days ago
Great product knowledge and even better
Great product knowledge and even better attitudes regarding customer service!!
5
Ted Sayre
verified purchase
19 days ago
great products prompt delivery no
great products prompt delivery no hassles
5
Kelly
verified purchase
20 days ago
They helped me order and install 3 System One truck racks
They helped me order and install 3 System One truck racks. Super helpful and great to work with!
5
Joo Rhee
verified purchase
20 days ago
Good Customer Service
I ordered a Thule roof rack and received it without any drama. When I went to install it, I was missing a stud bolt. Called Thule and got directed to call the store or submit a warranty claim. Thule doesn’t stock individual parts in the US. I called the Rack Warehouse and they took care of it. Good experience overall, for missing a part.
5
Ralph Morrell
verified purchase
about 1 month ago
Excellent experience
Great customer service and my order was delivered even faster than they said. Extremely satisfied.
5
Jacob Lambert
verified purchase
about 2 months ago
Overall great rack
Overall, very easy to install by myself I did have my girl help me a tad bit and the rack looks great. It’s held up well past 80 miles an hour. I haven’t put a box on it yet, but we’ll be doing that soon it does have some noise to it, but it’s nothing crazy
5
william Jones
verified purchase
about 2 months ago
Great customer service
Your representative went out of his way to look up compatable parts and answer my questions.